vb33 Privacy Policy

When you register for an account on vb33, use the platform's betting and gaming features, make deposits or withdrawals, or contact our support team, vb33 collects certain categories of personal data. This section sets out each category of data collected, the source from which it is collected, and the basis on which vb33 relies to collect and process it.

1.1 Account Registration Data

When you create a vb33 account, you provide the following information directly:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address (used for account communications and security alerts)
• Mobile phone number (used for account verification and two-factor authentication)
• Residential address (city and division within Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
• Chosen username and password (password is stored in hashed, non-reversible form)
• Preferred payment method selection at registration

1.2 Identity Verification Data

Where vb33 requires you to complete identity verification — for example, before processing a withdrawal above a certain threshold or where suspicious account activity is detected — you may be asked to submit:

• A scanned copy or clear photograph of a government-issued photo ID (National Identity Card, passport, or driver's licence)
• A selfie photograph taken at the time of verification (for liveness comparison against the submitted ID document)
• Proof of residential address (a recent utility bill, bank statement, or mobile banking statement dated within 90 days)
• Source-of-funds documentation where required by vb33's financial compliance procedures

1.3 Financial Transaction Data

vb33 records the following data in connection with every financial transaction processed on the platform:

• Deposit amount (in BDT), date, time, and transaction reference number
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Withdrawal amount, date, time, destination payment method, and transaction reference
• Bonus credits applied and wagering progress records

vb33 does not store full payment account numbers or full mobile banking PINs. Payment credentials are processed through secure tokenised channels. vb33 retains only the last four digits of a mobile banking number (where applicable) for account identification and fraud prevention purposes.

1.4 Technical and Device Data

When you access vb33, the platform automatically collects the following technical data through standard server logs and session technology:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser type and version
• Session start and end timestamps (Bangladesh Standard Time, BST, UTC+6)
• Pages visited on vb33, games launched, and betting markets accessed
• Referring URL (the address of the page you visited immediately before arriving at vb33)

1.5 Support and Communication Data

When you contact vb33's support team by email at [email protected] or through any in-platform messaging feature, vb33 retains a record of the communication including the content of your message, the date and time of the exchange, and any attachments you submit. These records are used to resolve your query, monitor support quality, and detect patterns that may indicate fraud or policy violations.

vb33 processes the personal data it collects for specific, documented purposes. The table below sets out each processing purpose, the categories of data used for that purpose, and the legal basis on which vb33 relies to carry out that processing.

vb33 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without a human review process. Where automated tools are used — for example, in fraud detection or responsible gaming monitoring — a vb33 team member reviews flagged cases before any account action is taken.

vb33 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary to fulfil the relevant purpose.

3.1 Game and Technology Providers

vb33 partners with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino games and live dealer experiences on the platform. These providers may receive limited technical data — such as a session token and game action history — necessary to render and operate their games within your vb33 session. They do not receive your full personal profile, payment details, or identity documents.

3.2 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, vb33 transmits the transaction-specific information required by those payment networks to complete the transfer. This transmission is governed by the security standards of each payment provider. vb33 does not transmit more data than is required to execute the specific transaction.

3.3 Identity Verification Services

Where vb33 uses a third-party identity verification service to process document verification or liveness checks, that provider receives only the verification-specific data you submit (document image and selfie photograph). The verification provider acts as a data processor under contract with vb33 and is not permitted to use your data for any purpose other than completing the verification task.

3.4 Legal and Regulatory Disclosure

vb33 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, or where vb33 has a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other unlawful activity. In such cases, vb33 will disclose only the minimum data required to satisfy the legal request.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of vb33's assets, your personal data may be transferred to the acquiring entity as part of the transaction. If such a transfer occurs, vb33 will take reasonable steps to ensure that the acquiring entity is bound by privacy commitments consistent with this Privacy Policy, and registered players will be notified of the transfer via the email address on their account before the transfer takes effect.

vb33 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you visit a website. They allow the site to remember information about your visit and improve your experience on subsequent visits. This section explains the types of cookies vb33 uses and how you can manage them.

4.1 Types of Cookies Used by vb33

vb33 does not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside the vb33 platform. Any analytics data collected is processed in aggregate and anonymised form; it cannot be used to identify you individually.

4.2 Managing Your Cookie Preferences

You can manage non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Edge, and Samsung Internet on Android devices — allow you to view, block, and delete cookies stored on your device. Note that blocking strictly necessary or responsible gaming cookies will impair or prevent your ability to use the vb33 platform.

To manage cookies in your browser, refer to the help documentation provided by your browser. Cookie preferences set in your browser apply globally and are not specific to vb33.

vb33 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated on a regular basis to ensure they remain effective against evolving security threats.

Key security measures employed by vb33 include:

• SSL/TLS encryption: All data transmitted between your device and the vb33 platform is protected by Transport Layer Security (TLS) encryption. This ensures that your login credentials, financial transaction data, and personal information cannot be intercepted in transit.
• Password hashing: Your vb33 account password is never stored in plain text. It is converted to a cryptographic hash using a one-way hashing algorithm, meaning that even vb33 personnel cannot read your password — only verify it at login.
• Access control: Access to production databases containing player personal data is restricted to a small number of authorised vb33 personnel with a documented operational need. Access is logged, monitored, and subject to regular review.
• Data minimisation: vb33 stores only the data that is necessary for the purposes described in this Privacy Policy. Data that is no longer needed is securely deleted or anonymised in accordance with the retention schedule described in Section 7.
• Security monitoring: vb33 maintains continuous monitoring of its systems for anomalous activity patterns that may indicate a security incident, including unauthorised login attempts, unusual transaction volumes, and data exfiltration attempts.
• Breach response: In the event of a confirmed data breach that is likely to result in a risk to players, vb33 will notify affected players at the email address on their account within a reasonable timeframe and take immediate steps to contain the breach and prevent further unauthorised access.

As a vb33 player, you have a number of rights in relation to the personal data that vb33 holds about you. The following rights are available to all registered players and can be exercised by contacting the vb33 support team at [email protected].

• Right of access: You have the right to request a copy of all personal data that vb33 holds about you. vb33 will provide this data in a structured, commonly used, machine-readable format within 30 days of receiving a valid access request.
• Right to rectification: If any personal data vb33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings panel; for corrections to identity or verification records, contact [email protected].
• Right to erasure: Subject to vb33's legal obligations — including obligations to retain transaction records for anti-money-laundering compliance and responsible gaming monitoring purposes — you may request that vb33 delete your personal data. Requests for erasure will be assessed on a case-by-case basis and may be declined where retention is required by law.
• Right to restriction of processing: You may request that vb33 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where vb33 processes your data on the basis of consent or contract performance, you have the right to receive that data in a portable format and, where technically feasible, to request that it be transmitted to another data controller.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interest — including responsible gaming monitoring analytics and platform security profiling. vb33 will assess objections and will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where vb33 processes your data on the basis of your consent — specifically, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, send a written request to [email protected] from the email address registered on your vb33 account. Include your account username and a description of the right you wish to exercise. vb33 will acknowledge your request within 5 business days and complete the response within 30 calendar days.

vb33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. When data is no longer required, it is securely deleted or irreversibly anonymised.

The following general retention periods apply to the main categories of personal data held by vb33:

Where you request erasure of your personal data and vb33 determines that no legal obligation requires continued retention, your data will be deleted within 30 calendar days of the erasure request being confirmed. Data that cannot be deleted due to legal retention obligations will be restricted so that it is not accessible for any purpose other than satisfying that specific legal obligation.

vb33 reviews this Privacy Policy on a regular basis and reserves the right to update it at any time to reflect changes in our data processing practices, applicable law, or platform features. The effective date at the top of this page will be updated whenever a material change is made.

Where a change to this Privacy Policy is material — meaning it significantly affects the way vb33 processes your personal data or the rights available to you — vb33 will notify registered players via the email address on their account at least 7 days before the change takes effect. Non-material clarifications and formatting updates may be made without prior notice.

Your continued use of the vb33 platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with any changes to this Privacy Policy, you should contact vb33 support to discuss your options, which may include closing your account and requesting deletion of your data in accordance with Section 6.

Contacting vb33 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to vb33's handling of your personal data, please contact the vb33 support team using the details below. All privacy-related enquiries are handled in English and responded to within 5 business days on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, BST (UTC+6)
• Language: English